Stop Getting Alerts for Cameras You’re Already Fixing: Use Maintenance Mode

Tired of getting pinged for problems you’re already fixing? Maintenance Mode helps you suppress alerts, clean up your dashboard, and take back control of your workflow—without all the noise.
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You know what’s fun? Fixing broken cameras.

You know what’s less fun? Getting 37 alerts about a camera that you already know is broken.

At The Boring Lab, we call that unnecessary chaos — and it’s exactly the problem we aimed to solve when we introduced Maintenance Mode in The Boring Toolbox. 

One Down Camera, Endless Questions

Picture this:

You’re mid-firmware update.

Cameras are down (on purpose).

Your “Cameras Offline” tile on the dashboard is red.

Your team thinks something’s broken because the alerts are coming in on Slack and through email.

You’re getting pinged about a problem you’re already fixing.

It’s annoying. It’s distracting. And worst of all, it makes you look like you’re behind on something you’re already ahead on.

Enter: Maintenance Mode for Your Security Cameras

Toggling Maintenance Mode on a device tells The Boring Toolbox to shut up about it temporarily. (In a very respectful, behind-the-scenes way, of course.)

Here’s what happens when you flip the switch:

  • No more alerts for the selected device(s)
  • No more Slack/Teams notifications while you’re mid-upgrade
  • No more “false positives” mucking up your dashboard
  • No more confusion about who’s fixing what
  • Peace and quiet for your team chat

 

Maintenance Mode gives you the ability to control the context of your data—because not every “down” camera needs an alert.

This is what sets The Boring Toolbox apart: we don’t just show you the data, we give you tools to manage it with intention.

When you’re done?

Toggle it back off and let the system resume normal monitoring.

Build Maintenance Mode Into Your Workflows

Maintenance Mode isn’t just a safety net—it’s a smart tool designed to plug right into the way real admins actually work.

Whether you’re replacing cameras, pushing firmware, or staging new installs, it helps you maintain visibility without creating noise.

What we mean by ‘workflow’:

When we talk about workflows, we’re not talking about fancy diagrams or theoretical processes.

We mean the actual steps admins take—day in and day out—to keep systems running smoothly, avoid fires, and not lose their minds in the process.

Maintenance Mode is one of those tools that fits naturally into the real way admins work.

Because The Boring Toolbox was built by Milestone admins, we didn’t just think about what the feature could do—we thought about when you’d actually need it.

These are the moments we designed Maintenance Mode for:

  • Before replacing or rebooting devices, toggle Maintenance Mode to prevent unnecessary alerts.

  • During known update windows, use it to keep your team chat quiet and your dashboard clean.

  • When testing new cameras or configurations, enable Maintenance Mode so temporary downtime doesn’t skew your health data.

  • When troubleshooting flapping cameras, use Maintenance Mode to suppress noise while you dig into connection issues, power problems, or unstable configurations.

  • And don’t forget to turn it off when you’re done. Set a reminder or build it into your workflow—we won’t do it for you (yet).

One small toggle for hardware, one giant leap for your sanity.

Maintenance Mode isn’t a fancy feature. It’s just a smart one, built by people who know exactly what it’s like to sit in your chair.

If it saves you from even one “hey did you see this?” message during your next system upgrade, we’ll call that a win.

Want to see it in action? Here’s how to turn it on/off.

Level up your VMS management skills ➜ Watch more Boring Toolbox video tutorials

Smart admins don’t just monitor—they manage.

Maintenance Mode gives you the control to work on your system without working against it.

Try Maintenance Mode and all of the powerful features inside The Boring Toolbox for free when you sign up for a 30-day free trial! 

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Your go-to XProtect eXPerts. We learn the technical stuff that will save you time and make it less boring.

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Your go-to XProtect eXPerts. We learn the technical stuff that will save you time and make it less boring.

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